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Home > Terms of Purchase

Thanks for visiting Mouse2Mat. We’ll do all we can to ensure you have an enjoyable shopping experience, and that you are completely happy with your cards or gifts.

Now for the legal bit...

1. Introduction

These terms and conditions apply to any purchase you make via this website, www.mouse2mat.com (the “Website”). By placing an order, you confirm that you have read these terms and conditions and agree to adhere to them in their entirety. If you do not agree to these terms and conditions, you should not place any orders on our website.

We may update or vary our terms and conditions from time to time, so please check this page for the latest version whenever you visit mouse2mat.com. We can also update and vary the terms and conditions by notice on other pages of this Website.

You will be able to access most areas of www.mouse2mat.com without registering your details with us. Other areas are only open to you if you register.We will store and process your personal data in accordance with our Privacy Policy.
Your use of the Website is also governed by our Terms of Use.

2. Trading details

Whenever you buy a product through this Website, you will be contracting with The Great British Card Company Plc., a limited liability company incorporated in England and Wales under company number 1509760.

Registered office: Waterwells Drive, Gloucester, GL22PH, United Kingdom
Email address: support@greatbritishcards.co.uk
Telephone number: 01452 888 964
VAT registration number: 575903315

3. Ordering from us

3.1. Product description
We use our reasonable endeavours to make sure that every product on the website is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout, and your computer’s display may not accurately reflect the colour of the products. Mouse2Mat Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up-to-date disclaims all representations and warranties that the content or information on this Website is accurate, complete, up to date or does not infringe the rights of any third party.

3.2. Placing your order
You may only purchase products from our site if you are at least [18] years old and resident in [the United Kingdom].

When you place an order with us (by choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will detail the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order.

You may only use the payment methods specified on the Website. Payment for the products and all applicable delivery charges must be made in advance. [We will not charge your debit card or credit card until we dispatch your order.]

Our acceptance of your order only takes place when we dispatch it. A ‘purchase contract’ between you and mouse2mat.com is therefore made at the point of dispatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.

From time to time, we may not be able to accept an order for the following reasons:

  • Where we cannot obtain authorisation for your payment
  • If there has been a pricing or product description error
  • If you do not meet any eligibility criteria set out in our terms and conditions, or elsewhere on the website
  • If the order for personalised products contains any copyrighted protected content where you have not obtained permission from the copywrite owner
  • If your order for personalised products contains content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.or is otherwise in breach of the acceptable content standards set out in our Terms of Use

We reserve the right to cancel your order at any time and issue a full refund (including, but not limited to, in the above circumstances). If you are a consumer, this does not affect your statutory legal rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

3.3. Personalising your cards and gifts
We aim to provide you with a fast, high-quality service, so any products you order are immediately sent for production. Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. We cannot refund items where the personalisation has been mis-spelt due to an error made by you. You can only make changes to your order whilst its status on your ‘Order History’ (under the ‘My Account’ tab) shows as ‘Order Received’.

If you are uploading a photo, images must be in JPEG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it. However, an on screen warning will appear to let you know that the image might not print very well.

4. Your consumer right of return and refund

This clause 4 only applies if you are a consumer.

  • 4.1 If you are a consumer, subject to clause 4.2 below, you have a legal right to cancel a contract for the purchase of goods concluded via the Website during the period set out below in clause 4.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product (provided clause 4.2 does not apply), you can notify us of your decision to cancel your contract with us and receive a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  • 4.2 However, the above cancellation right does not apply in the case of:
    • (a) any personalized or otherwise bespoke or custom-made products;
    • (b) perishable goods; or
    • (c) software, DVDs or CDs which have a security seal which you have opened or unsealed.
  • 4.3 You have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
  • 4.4 To cancel your contract, please contact our Customer Services telephone line or e-mail us at support@greatbritishcards.co.uk to tell us.
  • 4.5 You will receive a full refund of the price you paid for the products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation. If you returned the Products to us because they were faulty or mis-described, please see clause 4.6.
  • 4.6 If you have returned products to us under this clause 4 because they are faulty or mis-described, we will refund the price of a defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
  • 4.7 We refund you on the credit card or debit card used by you to pay.
  • 4.8 If the products you ordered were delivered to you prior to you cancelling your contract in accordance with the above provisions, you must return the Products to us as soon as reasonably practicable and, unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us. You have a legal obligation to take reasonable care of any products while they are in your possession.
  • 4.9 As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 4 or anything else in these terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
5. Delivery

  • 5.1 While we will use reasonable endeavours to meet any estimated delivery date, such date will be approximate only and time shall not be of the essence.
  • 5.2 Delivery will be completed when we deliver the products to the address you gave us.
  • 5.3 The products will be your responsibility from the completion of delivery.
  • 5.4 You own the products once we have received payment in full, including all applicable delivery charges.
  • 5.5 Unfortunately, we do not delivery to addresses outside the UK.

6. Warranties

  • 6.1 Some of the products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the products. Please note that it you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  • 6.2 For products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of [2] months from delivery, the products shall be free from material defects. However, this warranty does not apply to any defect in the products arising from:
    • (a) fair wear and tear;
    • (b) willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
    • (c) if you fail to operate or use the products in accordance with the user instructions;
    • (d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or
    • (e) any specification provided by you.
  • 6.3 If you are a consumer, the above warranty is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

7. Our liability

  • 7.1 Nothing in these terms limit or exclude our liability for:
    • (a) death or personal injury caused by our negligence;
    • (b) fraud or fraudulent misrepresentation;
    • (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
    • (d) defective products under the Consumer Protection Act 1987.
  • 7.2 Subject to clause 7.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with our contract with you for:
    • (a) any loss of profits, sales, business, or revenue;
    • (b) loss or corruption of data, information or software;
    • (c) loss of business opportunity;
    • (d) loss of anticipated savings;
    • (e) loss of goodwill; or
    • (f) any indirect or consequential loss.
  • 7.3 Subject to clause 7.1 and clause 7.2 , our total liability to you in respect of all other losses arising under or in connection with our contract with you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the products you have purchased.
  • 7.5 Except as expressly stated in these terms, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.

8. Events outside our control

  • 8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause
  • 8.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, adverse weather, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, failure of suppliers or subcontractors, or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

9. Other important terms

  • 9.1 We may transfer our rights and obligations under a contract with you to another organisation, but this will not affect your rights or our obligations under these terms.
  • 9.2 You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
  • 9.3 Our contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
  • 9.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • 9.5 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  • 9.6 If you are a consumer, please note that these terms are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.
  • 9.7 If you are a business, these terms are governed by English law. This means that a contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
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